{"id":32190,"date":"2026-04-27T12:06:38","date_gmt":"2026-04-27T12:06:38","guid":{"rendered":"https:\/\/protasoftware.com\/technical-manuals\/end-user-guides\/technical-support-and-maintenance-end-user-guide\/"},"modified":"2026-06-19T12:37:55","modified_gmt":"2026-06-19T12:37:55","slug":"technical-support-and-maintenance-end-user-guide","status":"publish","type":"wiki","link":"https:\/\/protasoftware.com\/wiki\/technical-support-and-maintenance-end-user-guide\/","title":{"rendered":"Technical Support And Maintenance End User Guide"},"content":{"rendered":"
\n
We are pleased to welcome you as a Maintenance Plan customer with Prota.<\/div>\n
Our main priority is to offer our clients an excellent post-sales customer experience and technical support services. You can rest assured that we will strive to provide the best and most efficient support service possible.<\/div>\n
<\/p>\n
Prota will provide technical support Monday through Friday during office hours (excluding public holidays). You can contact Prota\u2019s technical support engineers at the location nearest to you. Please refer to the following table for time-zones and locations:<\/div>\n
<\/div>\n
\n\n\n\n\n\n\n\n
\n
 Location<\/b><\/div>\n<\/td>\n
\n
 E-mail Address<\/b><\/div>\n<\/td>\n
\n
  Contact Number <\/b><\/div>\n<\/td>\n
\n
  Hours of Operation<\/b><\/div>\n<\/td>\n<\/tr>\n
\n
 Malaysia<\/div>\n<\/td>\n
\n\n
  +60 3 2276 3355<\/span><\/div>\n<\/td>\n
\n
  9am to 5 pm <\/span><\/span><\/span><\/span>GMT+8<\/span><\/span><\/span><\/span>, Monday – Friday<\/span><\/span><\/span><\/span><\/span><\/div>\n<\/td>\n<\/tr>\n
\n
 Singapore<\/div>\n<\/td>\n
\n\n
  <\/span><\/span><\/span><\/span>+65 6818 576<\/span><\/span><\/span><\/span>6<\/span><\/span><\/span><\/span><\/div>\n<\/td>\n
\n
  <\/span><\/span><\/span><\/span>9am to 5 pm <\/span><\/span><\/span><\/span><\/span>GMT+8<\/span><\/span>,<\/span>  Monday – Friday<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
 Thailand <\/div>\n<\/td>\n
\n\n
  +66 0 2744 9045<\/span><\/div>\n<\/td>\n
\n
  9am to 5 pm <\/span><\/span><\/span>GMT+7<\/span><\/span>,<\/span> Monday – Friday<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
 Other <\/div>\n<\/td>\n
\n\n
<\/div>\n<\/td>\n
\n
  9am to 5 pm <\/span><\/span><\/span>GMT+3<\/span><\/span>,<\/span> Monday – Friday<\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

<\/span><\/div>\n<\/div>\n

<\/div>\n
Please find the Technical Support and Maintenance – End User Guide <\/b>document as attached.<\/div>\n","protected":false},"excerpt":{"rendered":"

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